Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Thanks thinksnow! Please contact us if you have any questions prior to placing your order. Refer to Returning General Merchandise for information on how to create a return authorization number. I would never purchase again, especially big ticket items. They advertised new shoes, but sold me used shoes that were worn at the sole. It didn't occur to me to check their exchange policy beforehand. company located in New York, New York with $22.00 Million in revenue and 78 employees. FedEx SmartPost can be dropped off at the U.S Postal Service or FedEx Ground supported locations. In the event that you need to re-print your label, you can retrieve this information by referring to your Return Request Confirmation email. Recently I made an order. When I contacted them for the second time about returning and asked they said it is impossible. 3 days later they cancel. Whenever I see more than 50 percent discount, I always back off. Customer service is our #1 priority and if you have an issue with us, all you have to do is reach out and we would be more than happy to work with you. So why did it show available and make me go through all the forms and payment? This is the worst website ever! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 2) Select "This is a Gift return" on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Overview of Bluefly complaint handling. As items may ship at different times, from different fulfillment centers including our marketplace partners, you will receive multiple shipping confirmation emails with an update on each individual item. Return shipping will be taken care of by Bluefly for damaged or wrong items sent.click here. As well as postage. 7,051. Automated shipment tracking. I have S size, but they sent me XL! As a matter of policy, BBB does not endorse any product, service or business. Their customer service was quite nice and gave us a store credit. 877-258-3359. Very unfriendly customer service and this was my first and last experience with Bluefly. After the investigation, if the package still has not shown up within 5 business days of the delivery date then we will file a claim for you. I filed a BBB complaint but the follow up is poor. DON NOT ORDER FROM THIS SCAMMING COMPANY. Wasted my money. They do not clearly state their unfair refund policy on the first page of their website and a class action suit should be brought against this company and their website. Oh, and also they charge $50 for return fees not including shipping. I hope this helps! Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. I have tried to contact Customers Support twice, but they replied with an automatic message with no further response. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. I will never order from Bluefly again! what i need to know is can they be easily returned if they do not fit appropriately. Bluefly.com attracts a monthly unique visitor traffic 22,720 visitors. USPS stated that a shipping label was created however 72 hours later still not shipped contacted customer (no support) and each time would just get appeasing smart comments .. seemed very nonchalant and non caring Buyer beware!!!!!! If you see a link that says "Click . Due to security reasons, we do not ship to hotels or P.O. I BOUGHT ON MARCH 19 2023 A MESSENGER *** FOR A GIFT TOTAL $ **** . Two weeks later I contacted them again and they said they were very busy, but this time they'll actually look into my issue. They don't take ANY responsibility and they even accuse YOU of being dishonest even if you provide solid evidence! We proudly stand behind all of our products' authenticity. Customer Service will respond to your email as soon as possible. Chris even shouted me. ONLINE IT IS SHOWING ONLY THE PICTURE , NO ANY DESCRIPTION OR SIZES ADDED.ON MARCH 24 THE *** WAS DELIVERED AND THE SIZE IS REALLY SMALL , NOT SURE IF IT IS ORIGINAL SINCE WITH THE *** WAS NOT PROVIDED ANY RECEIPT/ INVOICE SHOWING MY PAYMENT TAXES ETC.I CONTACTED IMMEDIATELY CUSTOMER SERVICE . I'm worried now. Horrible way to run a business. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Payed a lot of money and now that they are delivered they turn out to be fake! Yep, they wanted that much money to return the item! ret pops the return address (that call pushed) from the top of the stack (RSP register points there) and writes it in the RIP register. Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. I assume oh my gosh how much they had to add on the original price to give us this huge discount, something like 100 percent! I cannot think of any retailer that penalizes you for shopping with them. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Appropriate tax charges will appear on the "Review Order" page during checkout. I want to purchase a burberry bag from bluefly, will it be authentic? Had I known they would charge me $21.90 to return something that didnt fit, I wouldnt have done business with them in the first place. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. I could not find a "forget password" button, so I contacted their support team. Order was place in early December, but nothing ever arrived. The complaint is very unclear and makes it sound like you just expect them to fix the problem without you doing anything? This complaint was posted by a verified customer. I returned a couple of items, it took an extremely long time for the return to be processed, when I finally received my refund, it was for a fraction of the amount due. Fraudulent. I would give this company zero stars if I could. Returning Heavy Or Bulky Items Click on the attachment to access the shipping label. If you checked out as a guest, you can view your order status by clicking "View Your Order" on either your order confirmation so shipping confirmation emails. If the bag is used, the description will state this information. Items will indicate their ship times in each description. It maybe a pain in the a##. Bluefly - HORRIBLE RETURN AND CUSTOMER SERVICE. If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance. Everly Womens Leather Tall Mid-Calf Boots. They have no phone number and customer service do not respond. Copyright Store Return Policies. I confirmed with customer support that the NEW BV belt I want as a gift was gonna come in the original BV box. The return and restocking fee might be more than the item itself. The boots were cheap, so I'm not going to bother spending another 40! But unfortunately I forgot the password to my account. Their website is so baggy, full of errors. The bag is new and authentic. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Just let me know if I am wrong. Curbside delivery does not include set up or assembly of items, nor removal of packaging materials. If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. Self-service customer returns. i ordered a pair of $300 sunglasses from there and they broke 2 months later. We will send an email to the Gift recipient with instructions on how to access the store credit for use on a future purchase. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. Thank you for reaching out to us and we hope to hear from you soon. However, they did not credit my account the full amount deducting $14.95 for shipping and handling adding insult to injury. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. Bluefly has an average consumer rating of 2 stars from 23 reviews. Pieces Sent Back After The Return Period Or Without Original Packaging And The Security Tag Attached, Will Not Be Refunded. Bluefly.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Indicate your order number and the items you would like to return and someone will follow up with you to create an RMA & provide a shipping label. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It is quite deplorable. I wish I knew, and need to find a solution soon. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Plus, you have to pay to return the item. The item was returned to Bluefly.com using the prepaid **** return label Bluefly.com provided me with, *****, on 06/21/22. BBB File Opened: 12/17/2019. Items that have been opened or used will not be accepted for return. Good luck. Bluefly offers international shipping via our partner Shipito. Fragrance & Skincare BBB is here to help. their return/repair policy is 14 DAYS which makes sense for returns but repairs? Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. Could not get a return label and no phone number on their site. Example on a GNU/Linux box: function f calls function g and lets look at the frame of g. FINAL SALE items are not eligible for refund, exchange, or store credit. For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). Claim it and get a lot of features. I don't know what to do! BBB Business Profiles generally cover a three-year reporting period. I contacted bluefly so they can honor my original price and they wouldnt. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? I sent emails, I called them, I left voice messages. . Amazingly they keep saying 'only one refund per account'. Essentially, returning only 30% of the original purchase cost. They provide excellent customer service. if the bag is faked or damaged, could i return it back? On top of that they only give 14 days for returns. with a Bluefly rep and they gave me the *** numbers and addresses to . Click here to get notifications about new complaints of Bluefly. Here's the customer service response when I asked for a return. It was enjoyable. Per the consumer rights and consumer protection law -it is Bluefly's responsibility to ensure I receive the goods I paid for. When I contacted them they said they didn't have sweaters in my size, so they decided to send me items which were in stock. But this has been the worst, worst experience ever! Thinking I had misread the information, I contacted their customer service department, asking for clarification. So, I called. 1. call pushes the current value of the RIP register (return address) to the stack + does the call. I placed a order for A Lanvin hat the order was Flagged for Fraud it didn't go through I let the bank know that it was me they told me place it again so it would go I did I received to different orders I started a return but I wanted to know why was I being held responsible for the return charge somebody from the response team emailed me with a nasty respond we went back and forth I asked to speak with a actual person because whoever keeps emailing me needs to be retrained I also provided proof that the 1st order said it didn't go through the person was so mad that Blue fly waived the return fee they made sure I knew that also the hat came without the rags attached but since I was treated so nasty over $20.00 I'm going to pay the return fee for the order hat they can return me my money this is probably why the bank flagged it in the 1st beginning no number no nothing to speak to somebody. If you are making a claim on a delivery that shows delivered by the carrier to the address requested a police report may be required as part of the process. We offer the finest designer handbags, shoes, fine jewelry and more at the absolute best value. If you don't feel comfortable ordering online you can private message us your best method of contact so a Bluefly member can reach out to you directly. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within 21 days from shipment date. It is almost 2 month as Bluefly received my return and didnt send my refund. The return confirmation page is required for accurate return processing. Email us at. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. I purchased shoes from them, didn't like them. Reviewers satisfied with Bluefly most frequently mention free shipping. How silly of me to have strayed Bluefly is a bunch of crooks and liars. When it arrived, the bag came with box, dust bag. $185 $139.99 Save 24 %. This hold will drop off your account within 3-5 business days. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. Since 1998, Bluefly has been a fashion industry pioneer. I emailed them several times, never heard back from them. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. Charging more for a different color shoes and sending me the the shoe from my original order!!!! Highway Robbery- Do not return an item and expect your money back. Instead, I WILL NEVER SHOP FROM THEM AGAIN AND AM ACTIVELY TELLING ALL MY FRIENDS ON FACEBOOK NOT TO SHOP WITH THEM AND I'M POSTING THIS IN AS MANY PLACES ON THE INTERNET AS I CAN. I'm so sad right now. Even an exchange for a different size won't save you on the return fee. If I could review zero stars I would. Bluefly.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. This made my day and possible for me to make my next order!! I contacted mutliple times on emails and chatted to two different representatives- one said 'warehousing issues' and the other just kept going around in circles. About us. It's been over 90 days now. Submit a complaint and get your issue resolved. DO NOT ORDER FROM THEM! If you are dissatisfied with an item, please return the item using our easy, online return form. Please note that outbound shipping charges are not refunded when making a return. All pieces will be shipped to our shoppers with a Bluefly security tag; all returns require these tags to remain attached as a condition of the refund. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! THIS IS RIDICOLOUS ! . My only recourse at this time is to now waste MORE of my time and cell phone minutes calling my financial institution for a chargeback. I'm done! also i do not want to be charged a return fee for each individual dress and separate shipping for each of them. That was not nice. This information can be found by visiting FedEx directly. I've returned items to Bluefly and didn't use DHL. Please be sure to follow the directions given for each product you are trying to return. Reviewers satisfied with Bluefly most frequently mention free shipping. Hope to hear from you soon and thanks again. Bluefly is headquartered in New York, New York. Please refer to the section on Returns for information on how to create an online return. Current Wait: 3 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. So if it is not returned, I won't have my money back, which is quite likely to happen. click here for more details. T. tkr of US. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. We also ensure all reviews are published without moderation. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again. Ordered an Off-White carry on luggage. If you see a link that says "Click here for Returns," please contact customer service at flyrep@bluefly.com to start your return. For a better experience, please enable JavaScript in your browser before proceeding. I am looking for a set of summer bridesmate style dresses and i need a dozen of them. Products used:None. It's still in the original packaging and has the tags on it. It took two months to receive refund, and that was after many many calls, no response or call backs from bluefly. If you require assistance from one of our fashion-forward Customer Service members at 1.877.BLUEFLY. for anyone's information in the future, walgreen's has DHL shipping stations inside. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. No Exchanges Bluefly's headquarters is in Florida, United States of America. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at flyrep@bluefly.com and we will look into it for you. Mods: i don't know where to put this, but please move it if necessary. This will surely increase the credibility of your complaint. I don't know why I was stupid enough to buy from an unauthorized dealer but never again. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We accept returns within 14 days* of delivery, unless items are marked Final Sale. All items must be unworn, unwashed and undamaged. Delivery Options. Duties And Taxes Refund Item: Jimmy Choo Romy 100 Suede Perforated Star Pointy-Toe Pump Bluefly has an estimated web sales of $100M-$250M. Obviously they are not willing to issue credit back for return. The complaint has been investigated and resolved to the customers satisfaction. I would never buy again. Return Address ( 602.1.5) A return address tells the USPS where the sender wants the mail returned if it is undeliverable. 1998-2020 BLUEFLY.COM OR ITS AFFILIATES ALL RIGHTS RESERVED. Coupon codes cannot be combined with other offers. Headquartered in the heart of New York's Fashion District, Bluefly is a pioneer when it comes to giving you the best of the brands you've come to know and love. Last Friday, I went to. If you are provided with a FedEx Ground label, those returns can only be dropped off at a FedEx authorized ship center. If you Did you return the desk? We work hard with these partners to offer competitive pricing on our products. Please be careful when you go shopping. Receiving A Refund Return your package via FedEx (recommended for faster processing) or the US Postal Service. Tip for consumers:Returns are $20 for a return label. I cant find their contact phone number or chat to even ask customer service about status of my refund. Oct 29, 2007. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. An initial fee of $12.95 will be deducted from yourrefundfor the first shipment of every order for processing of the return. When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. I don't know what to do. Please allow up to 24-48 business hours from receiving the shipping confirmation, to have visibility to carrier tracking data and tracking movement. However ComplaintsBoard has detected that: Thank you for taking the time to voice your complaint. I purchased a Prada handbag and received a counterfeit item. So disappointed since these were items I really wanted. Contact Customer Service who will need to issue a new return label. What to do with it. Bluefly start taking better care of your customers. Tip for consumers:Dont buy from here, such a waste of time, Products used:Tried to buy shoes that were advertised as new, but they were clearly used, I purchased fake bottega from here and could tell immediately after opening the box and touching the cardboard-like leather. I have now opened a case with PayPal but stay far away from them! Mail your return to the address below. No response until the next day. . AfterShip Returns Center. The rep was able to provide a tracking number, track my return and inform me that my package was just received. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. Backed by the National Science Foundation, Then I tried again and they stated that a, ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a, If could give them a minus 100 i would absolutely horrible, Used product sold as new and RUDE support told me to go elsewhere, Fake items and horrible customer service. Placing it in a different location on the envelope may confuse the post office. Do not buy from here, $20.95 fee deducted from return for shipping, Never again I hope the pandemic put them out of business, 0 stars if I could, stay far away from them, What are the all around quality of the watches and shipping. Once I noticed the shipping address is wrong, I wanted to change the address. Enter your registered Bluefly account's email address and click RESET MY PASSWORD. Quick facts: Is Bluefly Legit. POST-PURCHASE. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Products. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. Is that what it said on the mailing label attached to the invoice? Their system shows it has! To learn more about reviews and trust on sitejabber.com, visit our. This shirt was $300.00. part of me wants to take a chance, but i don't want to "loose" money. Hi Jason, As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted. Step 2: If your order is eligible for online returns, and is within the allowed return window, you will see a link that says "Create a Return Label" on the Order History page of your account. It is now January and I have no idea where my bag is. BBB Business Profiles may not be reproduced for sales or promotional purposes. I will be contacting BCBG to let them know how their brand is being treated. That's 10 business days starting from when they receive the package so it does take some time. Its Fed Ex, so what the heck happened? Absolutely the worst company to deal with. Product on Bluefly are available in very limited quantities for only a short period of time. I hope it's there. In the event that the Gift recipient does not have a Bluefly account, one will be created by Bluefly upon receipt of the return. Now I'm stuck with a dress at least two sizes too small. Bluefly ranks 14th among Designer Clothes sites. 40.77.167.134 Toggle navigation. Only free shipping could have improved it. This better-than-thou attitude is astonishing as they're in wrong in the first place. Not worth the headache to deal with scammers. Worse yet, one boot was 8.5 and the other way 6.5. However when I received the bag the size was half of the original I had To check the status of your order, log in to your account andclick intoyour order to see shipment status & tracking details. Founded in 1998, Bluefly is a leading online retailer that offers designer and fashion trends at a superior value. Contacted customer service, they said since they got the bag from another company (rue lala), there's no way for them to get the card. If you wish to have the refund processed back to the Gift giver, click the box to Credit back to the Gift giver.. On top of it - the customer service was some of the worst I've experienced. and Hawaii*. We do not accept cash, checks or cash-on-delivery (C.O.D.). They are the worst. THEY DIDNT ACCEPT IT AND THEY SAID IF I OPENED A CLAIM THEY WILL CHARGE ME FOR FRAUD FOR NOT PAYING .. Type of Entity: Limited Liability Company (LLC) Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. Paid. Please rest assured, we offer only the best brand names and highest quality goods.