buyer wants refund. Scammed through Depop. for insurance or any other add-ons, but the closest I can find has the 608. How do I do that? Hi, so I recently sold a pair of trainers on Depop- there was no issue with the trainers other than they needed a clean which was explained to the buyer and he agreed to. my order because shipping was more than they expected. Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. What will happen if they open a case. Holiday shipping is now in full swing, check out these helpful shipping tips! To refund a buyer who paid through Depop Payments, follow these steps: To send a partial refund, switch to the Partial refund tab and type in or select the amount you'd like to refund. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . seller has cancelled Offering free shipping is a plus, too, if you want to sell your item faster. Tap on "All Sold Items". The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Requests for feedback on your shop, requests for item authentication, and posting milestones/achievements MUST BE POSTED IN THE DESIGNATED WEEKLY THREAD. How do I do a resend on a returned package? 08-03-2019 This is how you refund a buyer paying with Depop payments: Open up Depop and log in. Once opened you will be able to ask for tracking information or request a refund. meaning I cannot print to my label printer. It is not working. Look below the buyer's address, and you will see an "edit" link. moment, Oh, Ship! When you've received the item - refund the buyer. Here you can discuss all things shipping with other members. Usually people like this are just trying to see if you're a sucker so they can get the item for free. I currently have opted in for EIS on all three of my selling accounts. buyer wants refund. Please make sure you've read the community rules, and that your post follows our posting guidelines. The phone did not arrive after 2 days even though the seller said they'd send it next day . Being fast in sending orders is a good thing. Once you've issued a full refund, simply fill out our contact form to get the Depop fee refunded. We need an option to choose between the new packing Meet-in-person transactions. of stuff and I do not offer free shipping. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Step 1: Open the app and tap on the 'Camera icon' at the bottom center of the home screen. I have made over 18 calls for assistance and messaged The new packing slip format is too large for small packages and wastes a I was shipping to Canada and when I printed the label ebay had entered screenshot of the completed refund in your PayPal account) You can refund your buyer directly from your PayPal account (via a desktop and not the app). I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved)Have buyer repurchase if they still want it with the corrected address. Click on the home icon. 08-03-2019 Attach proof of full refund to the buyer (i.e. Hey everyone! I haven't cancelled a sale in a long time but, can a seller cancel a sale and give a partial refund? Holiday shipping is now in full swing, check out these helpful shipping tips! The content you are looking for has been archived. And how do I charge them postage through paypal or ebay? Read our guide on Depop Payments disputes. the wrong address. That . First time this has happened to me. Copyright 1995-2023 eBay Inc. All Rights Reserved. Welcome to the Shipping board! There are two ways to list items on Depop: Using the Depop app. Privacy Policy. and our these guys are pretty straightforward. Oh, Ship! migrated to EIS, we continue to respect any country exclusions the Read more about Klarna as a Buyer. Copyright 1995-2023 eBay Inc. All Rights Reserved. I don't re HiI'm mineui hongHow can I void shipping lable?Usps shipping. How to use your eBay earnings to purchase shipping labels. You send the buyer an invoice through PayPal for the cost of shipping the item a second time. Open communication can lead to a swift resolution. Does e-Bay provide shipping discounts when buying postage. Knowing your shipping cost is critical to pricing your items right and maintaining your profit. The buyer wants me to ship it back and is willing to pay the postage. The buyer want a refund for a gold watch I sold. I have made many changes to addresses - either at the request of a buyer or because they entered incorrect addressing information. They want a refund, luckily I haven't shipped it yet. I have looked everywhere and cannot figure out how to do this. 3. Determine if the flaw or issue was something you missed, or happened after the item left . REMINDER: ALL DEPOP USERNAMES MUST BE HIDDEN. First, the chance that your package will be lost is very small. Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" Knowing your shipping cost is critical to pricing your items right and maintaining your profit. Use tracked shipping labels. Tap Continue to review the details > Confirm refund. A strong shipping strategy is key for a successful holiday. Shipping is a crucial part of finalizing your sale. Find the transaction you would like to refund > Click "Refund". . Oh, Ship! Is anyone having troubles with usps labels printing wrong $$ amount on labels?? Close. But they don't have to disrupt your businessor your profits. A strong shipping strategy is key for a successful holiday. Thank you for your help. Since I am a fairly new seller - used to sell yrs ago - I listed a bunch This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. correct. There used to be a way - sales record or something - that you could Do not instead print another label at eBay or that second label will be considered as you shipped late. Any advice?. But, she paid $3 less than what I paid for the label. i was winning bidder on a (2nd time listed) item. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! The buyer wants me to ship it back and is willing to pay the postage. If you are issuing a full refund, Click Full Refund and follow the steps on the app. I don't think that is an option in the eBay interface. Will I have to pay the full $5 back to them when I only received $3 from taxes? - edited Cookie Notice To send a partial refund, switch to the 'Partial refund'-tab and type in or . They look at city/zip match. Through the Depop website. Please search the subreddit before posting to see if the topic has already been discussed. They want a refund, luckily I haven't shipped it yet. Find the transaction you would like to refund > Click "Refund". I cancel the sale due to address issues, refund less shipping (and communicate politely with the buyer about how it needs to be resolved). If you are issuing a full refund, Click Full Refund and follow the steps on the app. If you paid using Depop Payments or Klarna, you'll need to report this through the app to start a dispute. Oops - since the P O Computer hadthe tracking numberas a "return" package the sorting machine did just that. 06:10 AM. Im a rookie seller Item was $5 I received $3 and they paid for shipping. They bought it, I printed the label and their updated correct address printed, and I mailed it back today. So you have a label printer, and it features wireless printing. When a buyer has provided the incorrect address at checkout, we recommend that you cancel the transaction and have them purchase again. The buyer said they corrected the address on ebay and paypal, but it won't show on a reprint. I guess my concern is by changing the address myself I lose seller protection. Item was $5 I received $3 and they paid for shipping. We've already discussed Vinted's Buyer Protection feature, but there are also other ways through which the app works to keep you safe. Thanks for your submission to r/Depop ! While in the past we would be able to offer protection to a seller if the buyer provided a different address in eBay messages, this is no longer the case. Click the image above for the latest Announcements from eBay. For more information, please see our Join the chat hour each second Wednesday of the month, 1-2 PM PDT. to cancel it? Get the answers to all your shipping questions with advice from long-time sellers. I think it said 0 They want a refund, luckily I haven't shipped it yet. If you are issuing a partial refund, Click Partial . is that really Ask the buyer to provide proof for the claim. Returns happen. To send a full refund, follow the steps for 'Full refund'. Make shipping easy with the eBay Shipping Calculator, Tips on shipping sneakers to the authentication center. the shipping column. Check the claim against your item description. I had a similar case recently. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. I item sold yesterday and the buyer selected usps parcel select for Now I dont have the money to refund them. Each user has 180 days to request a refund via Depop. Follow these steps when you want to create a Depop listing. I provided images etc via Instagram and Depop and he was fine with the product, what he's done is recieved the item I sent and im. Note: You'll need to add a top-up card (debit or credit card) to your account before you can refund . Posted by 4 days ago. More shipping tips from your fellow sellers! They paid,I reshipped with a new label and they got it just fine. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. check exactly what you bought when shipping an item. Tap on "All Sold Items". Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. Make sure you know what you can ship and what you cant to avoid delays and fines. excluded Countries when shipping with EIS: "After a seller has been Otherwise, buy a new label at http://paypal.com/shipnow and send your buyer a money request through PayPal. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . chance to see whether it is real or just hype. seller has applied to their listing". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. . ok??? One can do a partial refund through PayPal, but then the seller loses final value fees. The next day it was back in MY mailbox. I put in the *correct* box size and weight when I listed an item. Ebay showed and the buyer paid $8.14 for USPS Parcel Select. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. If I reprint a label, it will print the same wrong address. The other day I noticed - The funds were available for withdraw in my paypal so I spent it. bubble wrap. Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Find the transaction you would like to refund > Click " Refund ". I shipped to the address on eBay but it did not have the buyer's apartment number so it was returned. New episodes weekly! List Your Items on Depop. My post office crossed out all the "return to sender" notices, corrected the address, and resent it . QUESTION. The buyer wants me to ship it back and is willing to pay the postage. Make sure you know what you can ship and what you cant to avoid delays and fines. Tap on "All Sold Items". FedExThanks a lot. More posts from the Depop community. It happens from time to time, and it is good customer service to be flexible for our customers and accommodate them when they make an error. View related content below. Editing the shipping label by adding one line with an apartment number won't affect Seller Protection. Ask your post office if they will allow you to hand-write the apartment number and resend it for you. Click on the home icon. Welcome to the Shipping board! Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can edit the address in the shipping interface. slip format and the old concise format. Second, eBay will consider the messages from the seller in making a determination should there be a problem if the seller wrote in messages to ship to a particular apartment, and your label is edited with that apartment number, then you are covered by eBay. 06:10 AM How do I go about refunds? Sellers talk about the importance that choosing the right shipping service, Oh, Ship! I had one come back not too long ago for the same reason. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Can Someone Clarify A Shipping Policy "Domestic Shipping Only" To Avoid Policy Violations, Cant print standard 4x6 shipping labels from the App, Ebay International Shipping Not Functioning, Ebay shipping charge is more than buyer paid AND more than Pirate Ship, Option to Use the Old Packing Slip Format. Then I relisted it 4 dollars higher to cover partial postage and told the buyer what I did and if they want to buy it again they could. 8.5x11 pdf. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I weigh my item, then add for the box and paper / So, for the lid, I used 3 lb for ebay to calculate It's doubtful that they'd take the time and effort to open a case with PayPal, but it's smarter to take that chance and not refund them, because at least you have a fighting . Seller Center has answers you can trust for all your selling questions. 5. No one can fix this.
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