Lines bank-level security protects sensitive personal information and prevents unauthorized use. A month later, though, I notice that $11.99 has been taken out of my account by fye. And another question, why is fye charging me? Can I freeze my FYE Backstage Pass membership instead of canceling it? Reddit and its partners use cookies and similar technologies to provide you with a better experience. We accept the following payment methods: Visa, MasterCard, Discover, American Express, PayPal, and FYE Gift Cards. I too was scammed by the FYE Backstage Pass VIP club. FEATURES: No printing! With DoNotPays virtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Without a signature. I want it refunded to me and want this to stop! Two associates were working and the one girl calls me over to be rung out. They just silently use whatever credit or debit card you used for your purchase. Canceling f.y.e. Does FYE charge for pre orders? FYE - Still haven't received order!! TN 37204-1248. Yes, I am a jerk because I wanted to exploit the company 20% (the initial 10 and the other 10 being my birthday) for a Blu Ray video I wanted to buy. Our Price: $29.99 $12 a month is a little too much for coupons. He then leaves the register and returns with another employee who will help me do the return (where was this other sales clerk hiding while everyone was at a single register, while the other two registers sat idle?) How do you see if my BJs card is expired? Payment Options. This comment was posted by a verified customer. He said, "Oh, I'm just trying to get you a 10% discount." What they are doing is illegal. If this was how I treated customers at my job, I'd be fired immediately. Silly me for thinking that it was $12 a year to get discounts on a few CD's, when in reality it was $12 A MONTH (which the clerk failed to mention). Will my FYE Backstage Pass free trial auto-renew into a paid subscription? Second, even if you cancel it they will continue to charge you. The complaint has been investigated and resolved to the customers satisfaction. I have absolutely no respect for this business and will never be going back. I just know what I'm talking about. Box 41248, Nashville, TN 37204-1248. I shop at FYE frequently because it is the only entertainment store near me. To help you avoid undesired expenses, we can set you up with a. PLEASE DO THIS ASAP! This is a specialty entertainment store with many different options for their loyal customers and people passing by take that for granted. I got asked to leave the store for "Disturbing customers". LO AND BEHOLD i am getting charged 10$ a &^&*^( month for a service i SPECIFICALLY said no to. The guy answers and asks if I got the gift card, I said no. I know because it happened today. [emailprotected] He then said he might be able to get me a store credit, and said he would check with someone in the back. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Apparently the D-bag who took the call couldn't understand English very well and documented that we want to continue the services. You just access your account on the website and click the "Cancel" button. If you signed up for the FYE Backstage Free Trial and dont plan to switch to the paid plan, you need to pay close attention to the trial expiration date. Here's all of our great blah blah" no, first they would give you the sales pitch and slip in there that your account would be active and to have a nice day. There are three ways to cancel your FYE Backstage Pass membership: Track all your paid subscriptions in one place, for free. The $20.00 gift card you don't automatically get in the mail, you have to mail out for it yourself using the slip included in the VIP discount card package. Platinum is a $25 annual payment that provides discounts at FYE only. I want it refunded to me and want this to stop! How do I cancel my subscription to Mags? GOOD LUCK! Today I finally got my first letter from them, asking me to put my card information on a "charge authorization form" so that my "benefits" won't expire. When they refuse to help you or anything, say that you want to speak to a supervisor, NOW or you'll keep calling until you get to one. I am calling again tomorrow and this time I will not take no for an answer, that is if they even let me give them an answer. Wish List. 2023, Emma Technologies LTD. All Rights Reserved. They have a script that they have to stick to, as do the employees who push the card in the first place. Charging Your Credit Card. Use it to sign up for any free trial, and you will never be charged after a free trial again. This is ridiculous. has a consumer rating of 1.59 stars from 32 reviews indicating that most customers are generally dissatisfied with their purchases. This is the second month they took 11.99 out. I have filed a class action lawsuit on behalf of customers who were billed for FYE Backstage Pass and magazine subscriptions without their authorization or consent. Well I did pay attention when the sales girl told me about the 30 day trial and $9.99 monthly fee, I can relate to being charged when I shouldn't have been. and MexGalo84 the number is on your billing statement its [protected] and once you get the machine just press "0" and it will connect you to an operator you will have to give the machine your last name but it only takes a min. This will surely increase the credibility of your complaint. I understand the frustration of having sales associates omitting information but this can all be avoided if everyone would just pay a little attention to what is going on and read a receipt before signing. 2. You need to provide a receipt. But the next month I got charged again so I called to see what was up. Also, what is with the people here saying "Just listen to the cashier"? VIP is a $12 monthly membership that provides discounts at FYE and other participating stores. If I cant get this matter resolved with FYE my bank explained to me that for $35.00 I can issue a stop payment order from these snakes in the grass. DO NOT SIGN UP FOR THE VIP BACKSTAGE PASS MEMBERSHIP! The guy never gave me any details about how to cancel, and I almost got charged a ridiculous amount of money for subscription renewals on the "FREE" magazines they had me pick. There is nothing hard about calling a customer service number and being assertive to get your money back, ESPECIALLY if its on a credit card. I go out of my way to help customers, to help them find a movie or a funko pop. This review was chosen algorithmically as the most valued customer feedback. As soon as your free trial is over, you will be charged for your membership . But, after four times of saying "I'd just like the membership cancelled, " he gave me a cancellation number, and that was it. I might as well not use the damn gift card, ordering online means paying the bull ### shipping and handling that the mail service charges, I don't trust those idiots. Platinum Backstage Pass - 1 year membership. Is FYE Backstage Pass treating you unfairly? Who the hell do you think you're calling uneducated? FYE is only half the problem, the other half is the customers for not reading, listening, or paying attention. He returns to offer me a store credit, which I accepted but noted I would be making this transaction public, so others can be warned about FYE's return practices, and how hard you will need to fight just to get fair treatment. But not all stores are like that. How to Cancel FYE VIP Subscription in 5 Easy Ways There is an easy way to cancel your FYE Backstage Pass. It's pretty obvious you were at least partially at fault here. If you purchased your FYE Backstage Pass membership at a FYE for your entertainment store, you may cancel the FYE Backstage Pass membership at that store, but you will only receive a full refund if cancellation is requested within the same day of the purchase date. I stupidly signed up for the EYE VIP pass to get a discount on some CD's I was purchasing. The membership was canceled and they credited ($11.99) back onto my credit card. :], Ok, I apologize. I should have known right there to just stop her and walk out, that was dumb on my part. I went in to browse, chose a few movies, and found out I needed to renew my Backstage Pass. Ask the agent to confirm your cancelation verbally or to send you an email once your membership is terminated. AEE131- Pardon me for sounding snarky, but I don't find any part of my comment ridiculous in the least. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. Well come March and sure enough there was an FYE-VIP charge of $11.99 on my card so I called and explained the situation to the phone representative. I don't mind calling to cancel services. >:-( This pisses me off on so many levels Hey, can anyone tell me if and when I'll get the $20.00 gift card I mailed in for? Backstage Pass VIP, P.O. So as soon as I saw that I called, refused almost 5 times to keep it subscribed and got my $12 back in full. Going on a history search with my card, they have been charging me $11.99 since July. It is rediculous. I told him that I would get my cell phone records if necessary to prove that I did place a call to that same number in January and so he went to the supervisor and they agreed to refund me and gave me a confirmation number that I'm definately holding on to incase more charges appear. I don't have they energy to spend on them or the double talking phone reps( that forced me to raise my voice) another second but I will never step foot in their store again. &&& Pinkninja: i never signed my name on any paper to authorize any charges, although the receipt says "by signing below and giving my birthdate, i agree to" there is no signature. I signed up at the store, received the discount on my BluRay. I was *told* that my account would stay active (and that it needed to sit there for a few more days for me to "think about it" and all the "benefits" I'd miss out on blah blah whatever). I made the purchase in January! I'm not supporting ANYTHING! I demand it to be stopped and to be given a refund! It is extremely easy for the cashier to just blatantly lie to you. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. FYE Backstage Pass VIP, Training your cashiers to trick people is so unprofessional and you will lose more customers than gain memberships. Additional membership benefits, included only with a Backstage Pass VIP membership are available within 2-3 days of purchase. There are two types of the Backstage Pass program: document.write(new Date().getFullYear()) 2428392, Inc. All Rights Reserved. I'm smarter than you honey and make far more money, I'm sure. If you shop at F.Y.E you may be offered to sign up for their rewards program the V.I.P Backstage pass. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . ); and I would have to call back in 5 days in order to cancel. While he was very nice and understanding, I was annoyed (though it wasn't his fault) that he said my account still read as active and a refund was not available. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I had success, this is what everyone needs to do. Follow these steps: Using your phone, call 1-877-351-2131. This company needs to shut down. Next review. So I did just that. To help you avoid undesired expenses, we can set you up with a virtual credit card. I did not have one after I canceled and then I was charged the next month. Then he asked for my address and full name. Another option is to mail service@fyevip.com asking the support team to cancel your account. So after I said I'd sign up, she says "Yay! Mind you, they didn't state something like "Are you sure you would like this canceled? Backstage Pass VIP membership. If you dont want to waste your time compiling letters and waiting on hold when contacting customer service over the phone, dont worry. But saying things like, "the sales clerk wouldn't shut the hell up about it" is basically saying he's doing his job. I said the thing will cost more to ship than I paid for it, plus I only bought it an hour ago. FYE - backstage pass vip/magazine program. And you shouldn't either.. On February 11, 2015 I was shopping at fye for something for my dad's birthday. It was Christmas eve, I was in a hurry, and the sales clerk would not shut the hell up about it. After my transaction was finished, and everything was bagged, THEN she mentioned, "You have 30 days to cancel or you will be charged $11.99 a month. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I'm so done. He intentionally did not inform me of any subscription or any charges when I asked him if there was anything I needed to know. Keep up to date with the newest releases or just browse other readers' hauls and collections. Regards and good luck to fellow consumers in getting there problems solved, 3. Another thing that bothers me is all this talk of FYE associates somehow inputting information they haven't been given. As soon as I see that I call again, and this time I talk to a woman, and she tries to give me a different spiel about sending me 4 $10 rebates in addition to another free month. She confirmed it. I found what I was looking for and went up to the cash register to pay. Yes, the sales reps from my experience walk you through it so you'd probably have to be pretty dumb to just sign up for something you don't completely understand. Platinum is a $25 annual payment that provides discounts at FYE only. The only way is to call a 1-800#. And do you know what it's like to LOSE YOUR JOB if you don't get enough sales? Even if a cashier uses a fake phone number, zip code whatever and just slides your card you still need to sign a seperate sheet of paper that has the contract of you signing the card. And as far as whose fault it is Well, it takes two to tango. Customers get an immediate 10% discount on their in store purchases. How to cancel FYE Backstage Pass manually. Bottom line: Don't sign up unless you want to give these people 9.99 per months for life! This will surely increase the credibility of your complaint. A pamphlet was thrown in her bag with her purchase of a 9.99 item. Just thought I should let you know that it isn't a scam. I signed up for the FYE VIP pass as well. I've had this happen to me today. Then I was given a cancellation number. I let them know it's a free trial, to test out the benefits, but there is no obligations to keep it. I was offered a VIP pass for no monthly fees and received a book of coupons.Couple months later I find there is a $9.99 per month and the associate in the store told me, " Well, I don't know why she told you that, so call headquarters and they may or may not refund your money back." As a subscriber to Backstage, you are free to cancel your subscription at any time. The new clerk says I will need to send the unit back to the company as it is still under warranty. FYE offers its new members a one-month free trial that, will automatically turn into a paid monthly subscription. She wont allow you to buy a single product and you are un able to exchange a product if you recieved it damaged! Fill in the form with your personal information. I don't like accusing people of dishonesty, but this is ridiculous. September 20096 debits for a total of $$139.38 spent. I would go with the issue is with you whether you were told or not. to which she replied yes. Our app can help you with: We have helped over 300,000 people with their problems. And when it comes to "selling" the discount card, I tell them everything. 1. He then told me that I had opened the box, so I had no choice. I have been charged and I never authorized anyone to charge my account. On the next screen click the cancel link under the magazine cover image and follow the prompts on your screen. Does FYE Backstage Pass offer a refund after I cancel my subscription? It's really easy to cancel if you register right from the start. Well I moved to another state, and much to my glee I found a suncoast in my podunk miserable little town. 1. Because, when people do sign up for the backstage pass, THEY ASK ABOUT IT FIRST! Here are just a few more subscriptions weve helped our users cancel: Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. On the middle of the receipt it says that if I don't cancel a subscription in 30 days, I will get charged 11.99$ per month ( for how many months exactly? I'm shivering. Meet Emma, your Best Financial Friend. No i am not stupid, i did not sign any papers at any store (again there are none here--had no idea who they are) and I did not give out information to a sales associate unless f.y.e has another store name possibly. Surely we arent all imagining it. (right on the cover.) It sucks when companies do this because it turns alot of people dishonest just to save from getting fired. Get the Backstage Pass and enjoy an instant 10% discount off your in-store and online purchases. Obviously that is just a ### hurdle they put in the way hoping I would forget to call. Cancel Direct Line Auto-Renewal Before You're Charged Again! Since its charged as maxed out over 400 bucks on fye card without my knowledge. I guess the clerk just decided to add the card on and then after wrapping all the presents I found at least 2-3 packets of the same information, as well as cards detailing information on the VIP Backstage Pass. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. In the Reason for contact section, select Member Cancellation. This place sucks $11.99 charge for some stupid VIP pass this place has been scaming me for 2 years I never signed up for this . Then they charged me for two months in a row. All the information you need can be found on the web site fyevip.com or by calling the number previously listed. I called the (800) number and told them what happened. I was at my local Sam Goody, purchasing Christmas Presents. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. Great Fun review: unauthorized charge. Apparently, they never took this "deal" off. 5968_FYE BACKSTAGE PASS 877-35 1-2131 NYUS Trace #15385170, POS PURCH MC FYE BACKSTAGE PA BR 877 351 2131 NY, CHKCARD MC FYE BACKSTAGE PA BR 877 351 2131 NY, Misc. I found out this month I was charged $11.99 on my credit card. I bought a cheap dvd at an FYE and the cashier asked if I'd like to sign up for their backstage pass. What is Fye * BSP VIP? If you have changed your mind and would like to request a return for your NEW product item *Please contact [emailprotected] for a rma# and return instructions. I got a return e-mail within 2 hours. AEE131- I completely understand. There are two versions of it the BSP and the BSPVIP. I ask about the VIP card. I filed a huge complaint and intend to have the representative fired who caused all of this grief. $25 for the year. I fallen for this as well. Apparently, this company is just willing to call peoples' bluff on the deals, and that makes me angry. I dont need or want the VIP. Well as I am here looking at the book and see plain as day that it says "Your first month is free and then just $9.99 a month after that. Sep 10, 2009 6:34 pm EDT. This is for F.Y.E. I forgot to call. I will also be filing as many complaints as I can everywhere I can and this included my local FYE store. To cancel your own subscription, simply navigate to your account settings page and click on where it says "Turn Auto-Renew Off" under your subscription info. Then they make it a major hassle to cancel once you realize you've been scammed. Multiple-use coupons. These offers are for FYE customers who are loyal and the program can be very useful if utilized correctly. Once the first day of your membership is over, the subscription becomes non-refundable. After giving it to him, he told me that I was not yet in the system (because it makes sense that he would have my name and birth-date if I weren't? I know whenever there's a long line of customers or it's been a long day, I tend to fly through the script offering customers things like the V.I.P., especially when I'm 90% sure they're going to say no. If you want to keep your subscriptions under control, install the DoNotPay app to monitor it. Give the rep the info they need to find your account. GPS search - find deals near you wherever you are! account, unsubscribe or cancel a free trial . If you shop at F.Y.E you may be offered to sign up for their rewards program the V.I.P Backstage pass. Us employees, know that. All Rights Reserved. To help you avoid undesired expenses, we can set you up with a virtual credit card. Consequently, how do i cancel my fye membership without calling? Write. As soon as your free trial is over, you will be charged for your membership. Canceling any subscription service or paid membership, Suing people and businesses in small claims court, Getting compensation for delayed and canceled flights, Skipping the endless phone queues when contacting customer service reps, Making virtual credit cards to prevent companies from billing you after free trials, Getting an appointment with the DMV faster, How to Cancel BT Sport Before You're Charged Again. Nice. Um if someone just signed me up for something using my credit card you damn well believe I'd take the time to read a small paragraph that is not only on my packet but on my damn reciept! The Backstage Pass is only a $25.00 fee a year to have the card, and you save 10% off your purchase everytime oyu come in to FYE. f.y.e. Then a month later you get a charge for $11.99 out of nowhere and when you call THEN they tell you that you have to activate it then cancel it and surprise! To avoid becoming a paying member, you need to cancel your free trial before it expires. There's a 30 day free trial but you have to call and cancel it otherwise they charge you $11.99/month even if you haven't used it. That was great considering I worked at a mall, and like shopping at my local suncoast. I was told the first month is free but after that it's $12. Gildra S. Gordon I figured I wouldn't cancel it right away because I was still waiting for the gift card (but by now of course I had spent more on the membership than the $20, but I wanted to use the gift card along with the discount). (Sometimes we are all caught off guard in high-stress situations). So I immediately called the number on the receipt to cancel and it asked for my member ID # (which I also was not informed of by the cashier). Featured review. Only if you cancel your membership the same day you bought it. And RedNinja, they are doing this to people. Believe you could get 10% off forever, no strings attached?, or B. So they said since they had the wrong information, they would give me a month for free, and since I didn't even know it could be used at other places, I said fine. We could care less if you keep it. Cancel Great Fun Over the Phone. TLG*FYE VIP [protected] NY They charged me $9.99 with out any authorization. Ask the company to send you a confirmation email once they cancel your account. Sit back and relax while we do the work. This store doesn't even carry the rewards card. I'd like to call it a scam, but it was more of a case of not being up-front. I did not go on line to register my cared and now i see $11.99 coming out of my account, reoccurring every month and they say it was authorized on 3/5/15. I have had the regular Backstage Pass for a while. I circle where to cancel, as does everyone else in my store. I hope this solves everyones problem. We aren't all scammers. 2 credits for a total of $$155.00 deposited. Member Price $26.99 And, they have to scan the actual card then sit there and fill everything in most customers would question what the cashier was doing. I have a JUSTICE for girls club card, lol. Speak in a harsh (not yelling) tone. Anyone who has signed up for the FYE VIP Backstage Pass to save money on a purchase and then noticed a month later they're missing $12 from there debit accou. It went fine, they stopped charging me and I actually had a credit for $16.99 on my bank statement. In that case, you can request a refund in the same store where you purchased your Backstage Pass. I was like "What in God's name is this?" I've been a member for over 2 months now; however, if I don't get this gift card soon, I'll be on the losing end of their special offer. and remmber if they say they cant refund you thats [censor]! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Whether you're close to home or on the road, simply search for participating . I signed up to get a discount on some comic con shared exclusive Funko Pop figures. After that if you don't cancel it costs $11.99/month.
Broan Range Hood 969g,
Naperville Police Department Records,
Georgia Craigslist Farm And Garden,
Articles T