How can we build back better European aviation after COVID-19 - and what will our industry look like in five years?The environment, changing markets, new con. The same meal both ways. However, my patience ran out last last year: BA and BA holidays are impossible to contact, generally uninterested and they collectively cancelled or rescheduled over 20 of my flights last year. Supply Chain | Logistics | Warehouse | Transport | Comex | Manufacture | Customer Service | Distribution | Last Mille | e-commerce | Commercial | Pre-sale |Marketing and R&D | Courier | S&OP | Dark S Seems to me BA are light years away from matching the service and quality of their competitors . I still fly with BA 80% of the time, and indeed I am off to the states in a few weeks as well as a regular GLA-LHR every week or two. Plus, it's the end of the semester and we're throwing a party! How to get through to an operator: press 3 for a representative. For me, 2022 is the year were finally able to rebuild and re-energise our airline. However, totally agree about the wine selection being spot on! We also know they removed the ability to cancel an Avios booking online, before the pandemic, a real bug bearer for most of us. I flew with Emirates outbound to Dubai, and inbound with BA. Patient while we rebuild our network, retrain and recruit people to serve you better, and patient while we deal with the thousands of customers that need our help. They didnt take it, they just dont care enough about a premium service. As a result we might all be forced to desert to their competitors sooner rather than later, although it would be such a shame not to redeem all those Avios, companion E tickets, and the various vouchers of which we all now posses so many????? It has received nothing like the level of financial and non financial Covid support of any other airline in Europe. Input your search keywords and press Enter. Fly from DUB to LHR, the LGW to SJO ? Club Kitchen virtually empty after 20 mins into flight observed. I have read all of the above and would like to offer a counter-balance. Even Chocolate bars gone & replaced with Lindt chocolate balls x 6. BA are holding millions of our cancelled Avios point bookings and tax money. Their in flight staff are amazing. National carrier! When full service comes back, look towards 3 hours to complete it because of the number of new people joining, the ridiculous new system of allocating working positions meaning that people will be working in club who havent been there in months and slow with the product and the fact we have to hand run everything. She previously held senior roles in British Airways including Managing Director of Gatwick and Director of Strategy. I know a stack of former crew who hate, loathe and detest their former employer of twenty years plus because of the way they were treated during the redundancy programme over the past two years. Our outward was also in club with single plate offering of curry. Clearly they were promoting a new seat that many would not experience depending on their route. Prior to this he had started his career in the aviation industry as Deputy Director of Strategic Planning at Air Nostrum in 2001. Now we have smiley staff who dont have a clue about premium products and service. Here dealing with government departments, doctors, businesses of all shapes & sizes, you name it all done using WhatsApp. Theres was no starter, side dish or desert for anyone because of a mistake. Javier is a graduate in Business Studies from Universidad Complutense de Madrid and Technical Aeronautical Engineering from Universidad Politcnica de Madrid, as well as a postgraduate in several programmes from ESADE and Instituto de Empresa (IE) among others. Penny pinching at Club level is not good. (business & personal). British Airways Plc, WatersidePO Box 365Harmondsworth, UNITED KINGDOM UB7 0GBhttps://www.britishairways.com, Main: +44 20 8738 5050 Customer Service: (312) 843-5794Toll Free: (800) 247-9297. I hope that in the coming months youll notice a significant move towards a better BA, driven by our people to deliver a better experience for you, our most loyal customers. Get Contact Info for All Departments. Do I have to pay this service bill? If this year doesnt go well we will be choosing another airline. Drop us a DM with as much info as possible and remember to include your reference number and full contact details. Even if Virgin & BA were on par with my experiences I would still choose Virgin. over 7K for 2 people. Why do they not have dedicated trained crew to look after the premium cabins? Weve been working hard to create a more premium experience for you, putting you at our heart and doing it in a way thats sustainable. Chart, Frequently Asked Questions about Sean Doyle. Sarah graduated from Newcastle University with a BA(Hons) in History. Got a flight to Vancouver booked for the summer, paid a big price and theyve just changed the plane from new club suites to old club worldreally annoyed. About Sean Doyle I thought the offer of double tier points for BA holiday bookings was a nice gesture, particularly after having several flights cancelled when flights were consolidated. Register HERE General Chat This forum is for general topics and chat type threads. I am looking forward to my first experience flying the new club suite to Sao Paulo in two weeks time on the A350 but I am wondering if the showers in the lounge are open again in the evenings now as last time I flew in October they were closed at 3pm.Reading the comments above slightly concerned that I should be thinking about taking a packed lunch on board haha. "Bookings remain very resilient."British Airways CEO Sean Doyle talks business as the travel industry comes out of the pandemic. For me the one aspect missing from this list is the urgent need to retrain their staff. What a joke! This year I plan to maintain that status and have a number of BA flights booked. Executives do not try to hide from customers but they do not welcome direct customer feedback and often reroute it to an assistant or to an executive customer service department. Their club world long haul has for years been poor value and club Europe a disgrace with the same legroom and seat as economy. None of this says premium to me. BA could have the SQ hard and soft product if they wanted to and the financials stacked up but we know they wont do this. Did you appreciate Seans email? Emails have not even been acknowledged. Sean Doyle's personal email address is se****e@gmail.com What is Sean Doyle's business email address? Just flown to St Lucia in J 2 days ago and food offering was pretty atrocious. (Well, the prices are eye-wateringly premium at least!). Dont even ask about the lounge! Matters were made worse, as passengers on earlier departures were kicking off and being brought forward as they were close to flights. She joined the airline in 1992. Apparently, BA considers that they can charge a premium due to the new club seats and demand. BA need to go back to using trolleys if they are going make the multi course service work again. The problem with one tray apart is that there is only so much room so in effect you are getting a Club Europe short-haul meal in terms of volume and the starters/desserts. Lots t, Review of @movenpickalmarjan in Ras Al Khaimah is, Not only was this an amazing empty leg flight on t, @flydubai #b737max business class. Sean Doyle. Soon there will be less of them as they wet lease more and more as the post covid world reopens. Im afraid I have to concur with the current standards. I am loyal to BA, but agree with all the comments above that his words need to be backed with highly visible action. Arrived at Terminal 5 but nobody could be bothered to put our luggage on the carousel. Asian Honda Motor Co., Ltd. Half the travel time. We have rightly waited patiently over the past few months to ensure that the heroic efforts of the nation in protecting the NHS and public health have not been in vain. CEO Sean Doyle reportedly said in a recorded message to staff in March that passengers were "rightly fed up" with BA's issues, but he added that there were no quick fixes, and likened . These tickets are several thousands of pounds each, and it would be nice if this were reflected in the service as well as the reclining seat. The double points would have taken me to gold and felt like a nice reward. I do like to order the food via the app. They told us to wait while this was corrected which took weeks, assured us our boooking was secure, yet when they finally escalated and sorted the issue, we found our booking had gone and to reinstate cost us an additional 360 which despite it being 100% BAs fault they point blank refused to accept any responsibility. And recent experiences have just pushed me to the point where I seriously question why I would ever fly with the airline again. Claire Bentley has been the Managing Director of British Airways Holidays since 2001. . I think Sean Doyle is a decent man but either cant do anything about ditching certain people in cabin crew management or he still thinks he has a team of people capable of doing the job. Sean says they are recruiting more staff but for me, this misses the issue. They all stood waiting between the gate staff and the airbridge for 10 minutes, as the aircraft wasnt quite ready! Disagree that everything should be automated. Head - System Planning and Development (APAC) at Asian Honda Motor Co., Ltd. She graduated from Fundao Getlio Vargas in Business management. Just look at the starter below which consists of a couple of bits of lettuce, two bits of avocado and half a cherry tomato! John was previously Group CIO for Rolls-Royce and has over 30 years IT experience performing roles throughout the IT lifecycle across several industries. Please visit our Help centre for more support if you have a question about your booking or flight. I am feeling very let down and disillusioned by this experience today. SEAN DOYLE, BRITISH AIRWAYS' CHAIRMAN AND CEO . address is s****[emailprotected]. ), and a no-choice dessert that was a bit like something you would serve at a kids party. Didnt follow up on it. at Not rocket science to sort out a call centre. Business Lounge table ordering I hope will end post covid soon. personal & work email addresses, as The meal was sub standard pub grub. But the crew were excellent. We were rebooked onto a GLA-LHR which gave us 2 hrs to transfer from LHR to LGW at our own cost. What that means for many people is a delay in receiving their meal because others who are closer to the front are already wanting 2nd and 3rd drinks. Ground services which are a delight and lounges in their hub at Doha which are beyond amazing for the wuality and level of service and product. Total agree on ridiculous prices. I think the combination of the storms with the very busy half term weekend has caused a major breakdown with luggage and stands at T5. BAs outsourcing of this has been terrible for years, by far the worst of any airline with which I deal. Of 13 seats in front of J (all full) only 1 passenger had their door (partially) closed. We recently took a 4 hour delayed flight in Club to Nairobi. The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Guess what! Airbnb banned me because I used to live in Russia. 5 days later and endless chats on line and telephone no one can tell me where my luggage is and quite frankly they dont give a damn . Whats the Booking.com refund process? Michele, I agree that we should be able to do as much as possible online, but, until they fire their current IT crowd and make it a top priority, well still be waiting on hold for two or more hours at a time. She was also chairman of BA CityFlyer. Sean told the Financial Times Putting the premium proposition into the heart of what we do is going to be key, he told the Financial Times at BAs headquarters near Heathrow. Javier became Chairman and Chief Executive Officer of Iberia in September 2020 having previously been Chairman and Chief Executive Officer of Vueling from April 2016, prior to that he was Strategic Planning and Finance Director of Iberia since 2013, where he was a member of the Board of Directors and played a key role in the Transformation Plan to restore profitability and future sustainability of the Spanish airline. Connectingwith key decision-makers? She was previously Brand and Customer Experience Director at British Airways (2017-2021), Chief Customer Officer at Iberia (2015-2017) and Marketing Director at Iberia (2011-2015). I cant see them ever being premium again and will only fly with them if their prices arent premium. Most of that has disappeared now with the highest prices I have seen since I started blogging to the US and Canada in particular. Its very hard for many people to get hold of BA even with Gold status and BA Holidays are often even worse. It should have been able to do it automatically. I was fiercely loyal to BA at the time and for many years afterwards worked up to Gold status pre Covid with travel paid for out of my own pocket and not from business expenses. Quite often they were nearly double the price of Qatar out of LHR not ex EU. He is a graduate of University College Cork and is an associate of the Chartered Institute of Management Accountants. After the recent news from the UK Government around the removal of restrictions, its time to get Britain moving again. There have been so many bottoms in the ceo seat in recent years that nobody knows the definition of quality any more. Contact over 250M professionals instantly by email or phone. Where are the after-dinner chocolates now I really cannot believe that by stopping this element BA will somehow repair its balance sheet. Please speak up loud and clear. # Call Centres C-19 being used as an excuse Im afraid. Sean first joined British Airways in 1998, where he began his career as a financial analyst. In his first public appearance since being named British Airways' new CEO last week, this morning (October 19, 2020) Sean Doyle gave the keynote address at Airlines 2050: Beyond the Crisis, telling the industry that British Airways continues to play a crucial part in connecting Britain with the world and the world with Britain and is doing everything in its power to emerge from this crisis. Sean Doyle Sets Out His Vision For BA "A Royal Departure" Desert Island Discs Also of interest this week: News from London Air Travel you may have missed: 2.5K for 2. British Airways's CEO, Chairman is Sean Doyle. Sean Doyle, Chief Executive & Chairman, British Airways (Image Credit: British Airways) Welcome to London Air Travel's Monday Briefing for the week beginning 31 January 2022. An airline you can trust and rely on and that offers great customer service, with someone always available to help. Hiking Confidential: Almost live from the hills of Christchurch, New Zealand. Chief of People, Corporate Affairs and Sustainability Officer at IAG. Just returned from a trip to the Maldives, our First back Club World. Making remote or global hires? Breakfast which I didnt hve was chicken omlette or some kind of quiche. See Sean Liam Doyle's compensation, career history, education, & memberships. Over the last few months I have moved from Tokyo to Cairo. Tctico Group S.A.S. The key to me at the moment is the onboard service. # Paying for business class seats when status does not allow or your not a BA member IMHO there is no need to increase the cost to cover the price, the price of a business class seat is high enough to cover it, just ridiculous to expect people to pay for a seat when your spending 3,4,5,6 or even 7K for a seat. Vialog, VP Marketing and Cloud Cost Strategy at RightScale Adam worked in Operations and Airport Customer Services at BA before moving to Commercial, he was part of the team that started ba.com and held several other key positions including Head of Call Centres, Head of UK Leisure Sales and Head of Revenue Management. Id also like to see a proper chat function that works properly. What?! What we want and what you (passengers) want both have elements of fantasy about them that just wont happen but there is a lot of common ground and jiggling some of the formats is really all it takes but IFCE cant see that. In sadness. With the call centres Ba have gone through a tough 2 years and have tried their best to get through to people and talented people is what we need not less and more online only services . IT Department. When Club Suites came out 3 years ago in 2019, I was amazed that BA thought it acceptable to dribble along with the 20 year old ying/yang design for six years rather than introduce the Suites over 2 years.
Quincy Mason Floyd Net Worth,
Swissport Cargo Agent Job Description,
Homes For Rent In Roseville, Mi,
Gillian Lynne Dance Style,
Articles B